Privacy Policy

This Privacy Policy explains how Solvera Solutions Pty Ltd (ABN 53 688 130 234) collects, uses, and protects your personal information. We're committed to keeping your data safe and building trust with our community. This policy follows the Privacy Act 1988 (Cth) and other applicable laws. “Personal Information” and “Sensitive Information” are used as defined by these laws. By using our services, you're agreeing to this policy. We may update it occasionally — the latest version will always be available, and you can reach out if you’d like a copy.

What we collect

We only collect personal information that’s reasonably necessary to deliver our services or as required by law. This may include:

Your name and contact details
Information in forms, applications, feedback, or queries
Usage data (e.g. IP address, device info, location)

Sometimes, we may need to collect Sensitive Information (e.g. health, cultural or other protected data) — but only with your consent and only when necessary.

How we collect it
We collect personal info:

Directly from you (e.g. when you fill out a form or register an account)
Through cookies, log files, and website tools
From trusted third parties or service providers.

Where possible, we’ll ask for your consent. You’re always welcome to browse our sites anonymously, but some features require account registration. If we receive information we didn’t ask for and don’t need, we’ll delete or de-identify it when appropriate.

How we use your info
We use your information to:

Provide and improve our services
Support you with tech or account issues
Communicate service updates or important notices
Comply with legal or regulatory obligations
Prevent fraud or abuse
Help you return to our services later

We’ll only use or share your info:

As explained here or when collecting it
When required by law
With your consent
To keep our systems secure

How we store and protect your data

Most of your information is stored electronically in secure systems. We take reasonable steps to: - Keep it accurate and up to date - Protect it from misuse, interference, and unauthorised access - Permanently delete or de-identify it when it’s no longer needed (unless legally required to keep it) Your account is password-protected. We’ll never ask for your password — ever.

Access and correction

You can ask us to:

Confirm what personal info we hold about you
Give you a copy
Correct any inaccurate or out-of-date details

We’ll respond within a reasonable timeframe and verify your identity first. If we can’t give access, we’ll explain why.

Third-party providers

We use reputable third-party services (some overseas) to help deliver our services. By using our services, you understand that these providers may operate under different privacy laws. Questions? Just get in touch.

Direct marketing

We’ll only send you updates about our services if you’ve given us permission, or the law allows us to. We never sell your personal info or use sensitive data for marketing.

Data breaches

If your data is ever accessed or lost inappropriately, we’ll:

Let you know promptly
Investigate what happened
Fix what we can
Report it to the appropriate authority

Questions or complaints?

Got concerns? Please reach out — we take privacy seriously and aim to resolve complaints within 7 days. If you’re still not satisfied, you can contact the Office of the Australian Information Commissioner.

📞 Phone: (+61) 434 163 902

📧 Email: hello@solvera.au